مسؤول حسابات العملاء

Manage the hotel's customer accounting to ensure invoices are issued correctly and on time, receivables are collected quickly, and cash flow remains healthy.

The accounts receivable accountant monitors compliance with credit policy, reconciles accounts, resolves billing disputes, and provides management with aged receivables and monitoring reports. They also contribute to monthly closings and audits, working with the Sales, Reservations, Reception, and Finance teams.

Main Missions:

• Issue and process customer invoices accurately and on time

• Ensure strict adherence to the credit policy regarding the opening and maintenance of accounts, as well as the management of advance payments.

• Manage the invoicing process accurately and on time

• Monitor credit card payments

• Track debtor payments and manage overdue accounts

• Record and allocate payments received to customer accounts

• Monitor outstanding balances and ensure timely collection

• Follow up on overdue accounts by phone and email

• Maintain up-to-date client files

• Prepare accounts receivable aging reports

• Contribute to cash management by monitoring receivables

• Coordinate with the sales and front office teams

• Ensure compliance with the company's credit and billing policies

• Participate in monthly closings and the preparation of financial statements

• Maintain adequate documentation for all transactions and invoices

• Process credits, refunds and make account adjustments when necessary

• Support audits by providing documentation related to receivables

• Ensure the confidentiality and accuracy of financial records

Desired Candidate Profile

University degree

Versatility and a sense of priorities

• Excellent attention to detail and thoroughness

• Good numerical and analytical skills

• Ability to follow up on payments professionally and regularly

• Time management and meeting deadlines

• Strong organizational and record-keeping skills

• Ability to work independently and as part of a team

• Integrity and confidentiality in the processing of financial data

Versatility and a sense of priorities

• Solid knowledge of customer accounting, credit management, invoicing, collection and account reconciliation processes.

• Experience with hotel PMS, financial/ERP systems and Microsoft Office, especially Excel.