مستشار مصرفي شخصي

Job Description:

• Participate in the development of customer satisfaction, while respecting the interests of the bank and the customer.
• Develop and retain a customer base of individual clients in the general public segment (or even young people, in the absence of a youth customer service representative in the agency).
• Implement a sales action plan.
• To work a cash register in certain branches.
• Apply the risk policy and process operations in accordance with internal rules.

Main activities

Satisfaction client

• To get involved in improving the service provided to customers and prospects.
• Apply the bank's reception rules and reflexes on a daily basis, both in branch and remotely (phone, email).
• Personalize the customer relationship through customer discovery: situation, projects, preferred communication and contact methods.
• Ensure the quality of services and regularly verify customer satisfaction.
• Follow up on and properly process customer requests and complaints.

Business development and retention

• to be responsible for the overall business relationship between the client and the bank, the first point of contact for their clients, and to ensure that they are all seen regularly.
• Meeting customers through the efficient management of incoming calls, the handling of contact opportunities and follow-ups; discovering them, advising them and offering them suitable products and services.
• Use telephone contact as an opportunity for commercial rebound and enrich customer files.
• Develop the business by establishing relationships with targeted prospects.

Plan d'action commercial

• Regularly analyze your activity and the progress of your action plan, and undertake the necessary corrective actions, with your local facilitator.
• Promote all channels of access to the bank.
• Adapting to changes in offers, tools, procedures and processes by training and staying informed.
• Cash handling (in some branches)
• To hold a cash register on a regular or occasional basis.
• Efficiently perform daily banking operations (deposits, withdrawals, transfers) to minimize waiting times.

Risks and compliance

• Ensure daily vigilance over your business assets with regard to risks (credit, compliance, operational or other); monitor their evolution through indicators and implement corrective actions.
• Handling significant transactions, managing commitments within its remit and managing debtors on a daily basis.
• Know and master the rules of vigilance of compliance: financial security, protection of customer interests, market integrity, professional ethics, banking and tax laws.
• Apply the guidelines for preventing money laundering and terrorist financing, and for detecting transactions with countries under embargo.