مدير فرع
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب الجزائر
تفاصيل الوظيفة
Mission:
- Monitor and develop an assigned business fund
- Managing the activity of your agency
- To lead and manage a team of collaborators on a daily basis
- Continuously strive to improve customer service and reception.
- To exercise local responsibility for the care of its agency
Customer relations and quality of service
- To be involved in improving the service provided to clients and prospects, while respecting the interests of the bank and the client.
- Apply the bank's reception rules and reflexes on a daily basis, both in branch and remotely (phone, email).
- Personalize the customer relationship through customer discovery: situation, projects, preferred communication and contact methods.
- Ensure the quality of services provided and regularly verify customer satisfaction.
- to be responsible for the overall business relationship between the client and the bank, the first point of contact for their clients, and to ensure that they are all seen regularly.
Business development
- Manage contact opportunities and organize follow-up with clients.
- Selling products and services tailored to customer needs.
- Contribute to increasing the number of accounts through targeted prospecting and relationships maintained with local personalities.
- Contribute, with the entity director, to the distribution of objectives at the individual level.
- To manage debtors.
Conforms and takes care of
- Know, master and disseminate to his team the rules and vigilance guidelines established by compliance, for any client or prospect: financial security, protection of client interests, market integrity, professional ethics, banking and tax laws.
- To exercise local responsibility for the safety of people, property and agency assets.
- Team management
- To motivate, supervise and support the agency's employees on a daily basis.
- Monitor the indicators and tools for managing the agency's activity.
Comp tences m tier et techniques
- Know the monitoring and management tools.
- To know the range of products and services intended for individuals and professionals.
- Mastering customer risk analysis and management techniques.
- Mastering sales techniques.
Desired Candidate Profile
- Bachelor's degree (4/5 years of higher education) in banking, finance, management or equivalent.
- Proven banking experience with team management.
- Leadership, results-oriented, service-oriented and integrity.
- Excellent oral and written expression in Arabic and French.
هذا الإعلان منشور على تنقيب الجزائر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
