منسق تكنولوجيا المعلومات
تفاصيل الوظيفة
JOB MISSION
At Sofitel, technology directly contributes to the quality of the experience for our Heartists and our clients.
The IT Coordinator provides local, responsive and service-oriented IT support, while contributing to the smooth operation of the hotel's technological environment.
In a hotel establishment, activity never stops: the hotel operates 24 hours a day, 7 days a week, and IT needs can arise at any time.
The IT Coordinator therefore operates in a dynamic environment where requests are numerous, sometimes simultaneous, and can concern both internal teams and clients.
The role involves diagnosing, resolving, supporting, prioritizing, and learning.
permanence, while maintaining a high level of service quality.
Because a hotel never stops, our IT must be able to support its
Pace.
MAIN RESPONSIBILITIES
1. Support for Heartists
2. Customer support and assistance
3. Infrastructure, systems and equipment
4. Support for the hotel environment
5. Managing priorities and requests
6. IT Providers and Partners
7. IT security and confidentiality
8. Projects and Continuous Improvement: Company Description
Qualifications
TECHNICAL SKILLS
The candidate must have a solid foundation in computer science and be able to progressively develop their skills.
Knowledge of several of the following areas is appreciated:
Windows environment.
Hardware and peripherals.
Computer troubleshooting.
Networks and connectivity.
Wi-Fi.
TCP/IP and network concepts.
User support.
Basic systems administration.
Microsoft tools and office environment.
Computer security.
Incident management.
Knowledge of hotel environments such as PMS, POS or other specialized solutions is an advantage, but not mandatory for a junior profile.
Desired Candidate Profile
TECHNICAL SKILLS
The candidate must have a solid foundation in computer science and be able to progressively develop their skills.
Knowledge of several of the following areas is appreciated:
Windows environment.
Hardware and peripherals.
Computer troubleshooting.
Networks and connectivity.
Wi-Fi.
TCP/IP and network concepts.
User support.
Basic systems administration.
Microsoft tools and office environment.
Computer security.
Incident management.
Knowledge of hotel environments such as PMS, POS or other specialized solutions is an advantage, but not mandatory for a junior profile.
BEHAVIORAL SKILLS
We are looking for a person:
Orient e service.
Curious and eager to learn.
R is active and proactive.
Organized and rigorous.
Able to manage priorities.
Able to work under pressure.
Dot ed a good analytical mind.
comfortable with problem-solving.
Able to communicate with both technical and non-technical profiles.
Discreet and professional.
Capable of working in a team.
listening to Heartists and customers.
Able to remain calm in urgent situations.
In the hotel industry, technical competence alone is not enough.
A good IT Coordinator must understand that behind every ticket, every call or every intervention, there is a person who needs help.
This person could be:
A Heartist who needs to be able to work, or a client who needs to be able to fully enjoy their day.
Our role is therefore to find the best solution while maintaining an attitude
professional, respectful and service-oriented.
We are not just looking for someone who already has skills
techniques.
هذا الإعلان منشور على تنقيب الجزائر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
