مسؤول الدعم الفني
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب الجزائر
تفاصيل الوظيفة
- Ensure real-time monitoring of systems, applications and digital services via monitoring tools
- Detect, classify and report any anomaly or performance degradation
- Diagnosing complex technical incidents escalated by Functional Support
- Analyze logs, alerts, and technical events to identify root causes
- Escalate incidents to the development or infrastructure teams and coordinate their handling
- Monitor the progress of the resolution and ensure the restoration of service.
- Feed and enrich the knowledge base with documented analyses and solutions
- Produce incident reports and contribute to post-incident analyses
- Identify recurring incidents and propose preventative actions
- Return the ticket to Front Line Support for communication with the customer
- Ensure a complete handover for each shift change (system status, ongoing incidents, pending actions)
- Follow HSE guidelines
Desired Candidate Profile
- Basic training: university diploma, Higher Technician's Certificate (BTS).
- Specialties
- Computer science
- Syst mes d information
- lectronique
- Networks and telecommunications
هذا الإعلان منشور على تنقيب الجزائر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.