Senior Business Analyst.Egypt- NEO - Customer Experience.Client Experience and Conduct Group-MBEGP
mashreqفي الموقع - مصر
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
Job description
Job Description
- Collaborate with stakeholders to gather detailed requirements.
- Analyze user needs and translate them into functional specifications.
- Ensure alignment with business objectives and user expectations.
- Document expected outcomes and acceptance criteria.
- Lead process excellence initiatives and strategic business improvement projects
- Drive process optimization, cost reduction, customer experience, and operational excellence
- Engage with stakeholders, project teams, and end users.
- Flexibility and adaptability are essential to address evolving requirements.
- Drive process changes and leverage analytics for deeper insights.
- Work closely with the Head of the contact centre and subject matter experts.
- Engage actual end users during UAT to validate solutions.
Evaluate QA results and ensure product quality.
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.