Senior Automation Engineer

Job Summary

Job Description:

Role Summary

The Senior Automation Engineer is responsible for designing deploying and maintaining scalable infrastructure automation across compute and cloud domains. This role leads DevOps-driven practices IaC tooling (Ansible Terraform) and provides governance-compliant automation modules to support OS provisioning patching monitoring and recovery processes.

Key Responsibilities

Design and implement reusable automation frameworks (IaC Ansible).

Develop enterprise-grade playbooks for OS patching storage and backup automation.

Integrate automation into CI/CD toolchains and approval workflows.

Ensure governance compliance and documentation of all automation code and pipelines.

Mentor junior engineers and support teams on best practices.

Collaborate with monitoring and ITSM teams to auto-remediate common alerts.

Required Skills

Expert in Ansible Terraform scripting languages (PowerShell Python).

Familiarity with Azure DevOps Git ServiceNow integration.

Knowledge of OS provisioning backup and performance automation.

Strong documentation and governance orientation.

Qualifications and Certifications

Bachelors in engineering or computer science.

7 years in IT automation roles with leadership in IaC delivery.

Certifications: HashiCorp Terraform Associate Red Hat Ansible Automation Platform ITIL v4.

DXC Platform Proficiency (Required)

DXC ROMS (Reusable Orchestration Modules) primary automation orchestration platform: agentless architecture RHEL base OS PostgreSQL database Jenkins pipelines Ansible playbooks versioned in Git

Execution modes: scheduled human-triggered ticket-triggered (PARES) mail-triggered (MaMI) API-based

HA deployment: RHEL Pacemaker clustering PostgreSQL synchronous replication

DXC Arise Level 1.5 Agentic AI integration for autonomous incident triage and automated ticket enrichment

DXC OASIS Single pane of glass management plane for cross-platform analytics

Observability-Driven Automation (Required)

Dynatrace closed-loop automation: Davis AI detection webhook ROMS Ansible playbook execution Dynatrace Metrics API validation

SolarWinds-triggered network automation: NPM/NTA events ServiceNow workflows Ansible playbooks for:

WAN degradation diagnostics

Port flap triage (approval-gated port bounce)

AP recovery and client rebalancing

Configuration drift detection and baseline restore (NCM)

BGP neighbor failure diagnostics

Pre-meeting wireless readiness validation

Bridge AIOps event correlation feeding automation triggers

Automation Factory Operating Model

This role operates within the DXC Automation Factory a 10-person squad using Agile/Scrum delivery (sprint planning backlog prioritization controlled releases).

Squad composition: Automation Factory Lead Platform Architect (ServiceNow/Dynatrace) Platform Engineers (3) Automation Engineers (2) DEX Automation Engineers (2) Scrum Master (1).

Automation is opt-in per use case no production behavior change without Maadens explicit authorization.

ServiceNow Integration (Detailed)

All automation workflows must integrate with Maadens ServiceNow instance:

Incident auto-creation with diagnostic data

Change requests with pre-checks back-out plans post-validation

Approval gates via ServiceNow task toggles and standard change templates

Full evidence trail: what where when outcome attachments

CMDB accuracy 97% as a prerequisite for automation targeting

Governance & Compliance

NCA (National Cybersecurity Authority) and NDMO regulatory compliance

All write actions are approval-gated via ServiceNow

Pre-checks back-out plans and post-validation mandatory for every automated action

Year 1 target: 40% incident auto-remediation; Year 3 target: 100% eligible categories

Additional Technical Skills (Required)

Jenkins pipeline orchestration and CI/CD for automation releases

Git version control with tagging and semantic versioning

Python scripting for custom automation and API integration

PowerShell Windows automation (WinRM-based execution via ROMS)

Language

Bilingual Arabic and English proficiency required.

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Required Experience:

Senior IC

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