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قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
Company Description Amjaad Technology is a leading corporation in IoT and utility management, specializing in smart metering solutions for electricity, water, BTU, and gas. Through its innovative io Meter System, the company supports utility service providers, real estate developers, and smart cities in driving digital transformation and optimizing energy management. Amjaad develops platforms for community and facilities management in smart cities to enhance efficiency, improve resource utilization, and streamline operations. With over 300 successfully implemented projects across Egypt, Saudi Arabia, and the UAE, Amjaad’s solutions have positively impacted more than 200,000 people and contributed to building more sustainable communities.
Role Description The Customer Success Team Leader (Saa S Experience) is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading and mentoring the customer success team, overseeing day-to-day customer interactions, and ensuring high levels of satisfaction with Amjaad’s Saa S and IoT solutions. The team leader will monitor customer health metrics, manage onboarding and training for new clients, and coordinate with product and technical teams to resolve issues and improve the customer experience. Daily tasks include setting performance goals, reviewing support tickets and escalations, analyzing feedback, and implementing continuous improvement initiatives. The role also involves preparing reports on customer success outcomes, identifying retention and expansion opportunities, and maintaining strong, proactive communication with key accounts.
Qualifications
Candidates should possess strong skills in Customer Service and Customer Support, with experience handling inquiries, issues, and escalations in a Saa S environment. Candidates should possess skills in Customer Satisfaction and Customer Service Management, including the ability to track performance metrics, lead teams, and design processes that enhance the customer journey. Candidates should possess excellent Communication skills, both written and verbal, to collaborate with internal stakeholders and engage effectively with diverse customer groups. Proven experience in customer success, account management, or customer service leadership roles, preferably within Saa S, IoT, or technology solutions. Demonstrated ability to analyze data, derive insights, and take action to improve retention, adoption, and customer outcomes. Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple priorities. Comfort working with CRM and customer success platforms; familiarity with cloud-based software and technical concepts is an advantage. Bachelor’s degree in Business, Engineering, Information Technology, or a related field, or equivalent practical experience.
Role Description The Customer Success Team Leader (Saa S Experience) is a full-time, on-site role based in Qesm El Maadi. This role is responsible for leading and mentoring the customer success team, overseeing day-to-day customer interactions, and ensuring high levels of satisfaction with Amjaad’s Saa S and IoT solutions. The team leader will monitor customer health metrics, manage onboarding and training for new clients, and coordinate with product and technical teams to resolve issues and improve the customer experience. Daily tasks include setting performance goals, reviewing support tickets and escalations, analyzing feedback, and implementing continuous improvement initiatives. The role also involves preparing reports on customer success outcomes, identifying retention and expansion opportunities, and maintaining strong, proactive communication with key accounts.
Qualifications
Candidates should possess strong skills in Customer Service and Customer Support, with experience handling inquiries, issues, and escalations in a Saa S environment. Candidates should possess skills in Customer Satisfaction and Customer Service Management, including the ability to track performance metrics, lead teams, and design processes that enhance the customer journey. Candidates should possess excellent Communication skills, both written and verbal, to collaborate with internal stakeholders and engage effectively with diverse customer groups. Proven experience in customer success, account management, or customer service leadership roles, preferably within Saa S, IoT, or technology solutions. Demonstrated ability to analyze data, derive insights, and take action to improve retention, adoption, and customer outcomes. Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple priorities. Comfort working with CRM and customer success platforms; familiarity with cloud-based software and technical concepts is an advantage. Bachelor’s degree in Business, Engineering, Information Technology, or a related field, or equivalent practical experience.
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.