خدمة العملاء عبر الدردشة والبريد الإلكتروني
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients in diverse industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions tailored to client needs. Its services are supported by advanced technology, strong operational strategies, and a focus on continuous improvement and innovation. Team members work in a dynamic, performance-driven environment with opportunities to grow their skills and careers.
Role Description The Chat & Email – English (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests via chat and email, ensuring clear, accurate, and timely responses in English. Daily tasks include resolving issues, providing product or service information, escalating complex cases when needed, and maintaining detailed records of interactions. Team members are expected to follow company guidelines, meet performance targets, and contribute to a positive customer experience. The role also requires collaboration with colleagues and supervisors to share feedback, improve processes, and support overall service quality.
Qualifications
Candidates should possess strong English communication skills (written and reading) at B2–C1 level. Candidates should possess customer service and client support skills to handle inquiries professionally and efficiently. Candidates should possess training or coaching capabilities to support knowledge sharing and personal skill development. Candidates should possess translation or language adaptation skills to ensure clarity and accuracy when needed. Strong typing speed and accuracy, with attention to detail in written responses. Ability to work on-site in Qesm 1st 6 October and maintain reliable attendance in a full-time schedule. Comfort with using CRM systems, ticketing tools, and standard office software. Previous experience in contact centers, BPO, or customer support roles is an advantage. High level of professionalism, empathy, and problem-solving ability when dealing with diverse customers.
Role Description The Chat & Email – English (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests via chat and email, ensuring clear, accurate, and timely responses in English. Daily tasks include resolving issues, providing product or service information, escalating complex cases when needed, and maintaining detailed records of interactions. Team members are expected to follow company guidelines, meet performance targets, and contribute to a positive customer experience. The role also requires collaboration with colleagues and supervisors to share feedback, improve processes, and support overall service quality.
Qualifications
Candidates should possess strong English communication skills (written and reading) at B2–C1 level. Candidates should possess customer service and client support skills to handle inquiries professionally and efficiently. Candidates should possess training or coaching capabilities to support knowledge sharing and personal skill development. Candidates should possess translation or language adaptation skills to ensure clarity and accuracy when needed. Strong typing speed and accuracy, with attention to detail in written responses. Ability to work on-site in Qesm 1st 6 October and maintain reliable attendance in a full-time schedule. Comfort with using CRM systems, ticketing tools, and standard office software. Previous experience in contact centers, BPO, or customer support roles is an advantage. High level of professionalism, empathy, and problem-solving ability when dealing with diverse customers.
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.