Customer Service Associate

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the role

The Customer Service Associate at Marks & Spencer in Dubai plays a key role in delivering exceptional service to customers. The associate is responsible for maintaining store standards, managing inventory, and assisting with sales. They handle customer inquiries and complaints, ensure the store is well-stocked and visually appealing, and operate the cash register following company policies. Success in this role requires excellent communication, attention to detail, teamwork, and a strong customer-focused approach. The role supports the Duty Manager and works collaboratively with the store team to achieve sales and service goals.

What you will do

Engage with customers to provide a high level of service and assist with their needs.

Address basic customer complaints and escalate issues as needed.

Ensure that the store is well-organized and adheres to company visual merchandising standards.

Regularly clean and maintain the sales floor to create an inviting shopping environment.

Actively participate in receiving new shipments and restocking the store.

Help manage inventory and ensure the store is fully stocked.

Recommend products to customers based on their needs, focusing on upselling and cross-selling.

Stay updated on product information to make informed recommendations.

Operate the cash register, process transactions, and follow company policies for handling payments.

Ensure accurate cash handling and maintain a clean and organized checkout area.

Required skills to be successful

Strong customer service skills with experience in similar roles.

Excellent communication and interpersonal skills.

Attention to detail in maintaining store standards.

Proficiency in cash handling and transaction processing.

What qualifies you for the role

Previous experience in customer-facing roles focusing on excellent service.

Strong verbal communication and interpersonal skills.

Ability to maintain high store standards in terms of product organization and cleanliness.

Experience in recommending products and engaging in upselling and cross-selling.

Experience in operating cash registers and handling cash.

Ability to work well within a team to achieve store goals.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.