Fluent English Speakers B2/C1|Grads

Company Description TP Career is a professional recruitment and career development organization focused on connecting talent with growth-oriented employers. The company supports graduates and early-career professionals in finding roles that match their language abilities, education, and career aspirations. TP Career partners with organizations that value strong communication skills and provide structured training and development. Candidates can expect transparent hiring processes, ongoing support, and opportunities to advance in dynamic work environments.
Role Description This is a full-time, on-site role for Fluent English Speakers (B2/C1) located in New Cairo. Day-to-day responsibilities include handling customer interactions in English via phone, email, or chat, and providing clear, accurate information and support. The role involves following defined procedures, documenting customer requests, and escalating issues when needed while maintaining a professional and courteous tone. Team members are expected to meet performance targets, adhere to company policies, and participate in regular training to improve language, communication, and service skills. Collaboration with supervisors and colleagues to solve problems and enhance the customer experience is an integral part of the role.
Qualifications

• Strong English language proficiency at B2/C1 level, with clear spoken and written communication.
• Bachelor’s degree or ongoing studies in any field, with a willingness to learn and develop professionally.
• Customer service mindset, including patience, active listening, and problem-solving abilities.
• Ability to work on-site in New Cairo, adhere to full-time schedules, and maintain punctuality and reliability.
• Basic computer literacy and comfort using communication tools, office applications, and CRM systems.
• Team-oriented attitude, openness to feedback, and capacity to work in a fast-paced, structured environment.
• Previous experience in customer support, call centers, or hospitality is an advantage but not required.