Guest Experience Agent

Job Summary

We are seeking an enthusiastic and customerfocused Guest Experience Agent to join our team in Cairo Egypt. As a Guest Experience Agent you will be the face of our hotel ensuring that every guest receives exceptional service from checkin to checkout.

• Welcome guests upon arrival provide information about hotel services and assist with the checkin process
• Review VIP arrivals and coordinate with kitchen and F&B teams for amenity preparation
• Respond to guest inquiries resolve issues and address needs throughout their stay
• Handle guest complaints and problems efficiently and professionally seeking solutions to ensure satisfactory resolution
• Maintain accurate records of guest information preferences and special requests to ensure personalized experiences during future visits
• Uphold confidentiality and discretion when handling guest information and requests
• Promote hotel services and special offers to enhance guest experiences and foster customer loyalty
• Review reservation notes comments and annotations to meet guest expectations
• Stay informed about daily events groups arrivals departures and incidents
• Send prearrival letters to upcoming guests
• Maintain a positive attitude and attention to detail throughout your shift
• Develop indepth knowledge of all hotel outlets to provide accurate information to guests
• Build strong relationships with regular guests and loyalty program members to create a homeawayfromhome atmosphere

Qualifications :

• Previous experience in customer service hospitality or related roles
• Excellent communication skills in both verbal and written English
• Strong problemsolving abilities and empathy towards guests
• Exceptional multitasking skills and attention to detail
• Proficiency in hotel management systems
• Cultural sensitivity and awareness to cater to a diverse clientele
• Ability to work flexible hours including weekends and holidays
• Professional appearance and demeanor
• Bachelors degree in Hospitality Management or related field preferred but not required
• Additional language skills are a plus particularly Arabic

Additional Information :

Hotel Overview: Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile faade and its two towers are an anchor to an exclusive shopping center upscale housing a fivestar hotel 8screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a skyhigh swimming pool.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling pushing pulling lifting.
• Occasional ascending or descending ladders stairs and ramps.

Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime

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