Guest Relations Agent

Job Summary

EOE/AA/Disabled/Veterans

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From checkin to checkout the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge during promotional activities and more.

What will I be doing

As a Guest Relations Team Member you will serve on the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest checkin and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the checkin process of VIP Guests including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events

What are we looking for

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Calm efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multitask while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel leisure and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience:

Unclear Seniority

Key Skills

• Restaurant Experience
• Customer Service
• Hotel Experience
• Taleo
• Hospitality Experience
• Cashiering
• Food Safety Experience
• Guest Relations Experience
• Animal Handling
• Front Desk
• Guest Services
• Phone Etiquette

Apply Now