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Job Summary:

We are looking for a proactive and customer-focused Social Media Moderator to manage online interactions across our social media platforms. The ideal candidate will be responsible for responding to customer inquiries, monitoring comments and messages, maintaining the company's brand voice, and ensuring a positive customer experience. This role requires excellent written communication skills, the ability to handle customer concerns professionally, and close collaboration with internal teams to resolve issues efficiently while providing valuable insights through engagement reporting.

Job Title:

Social Media Moderator

Key Responsibilities:

• Monitor and respond to comments and messages across platforms
• Ensure timely and professional customer engagement
• Escalate complaints to relevant departments
• Maintain brand tone in all communications
• Track recurring issues and customer feedback trends
• Prepare weekly engagement reports

Qualifications:

• Bachelor’s degree in Communications or related field
• 2+ years in social media moderation or customer service
• Strong written communication skills
• Ability to handle complaints professionally

Job Location:

Nasr City