Account Manager

Job Summary

Role Summary:

As an Account Manager at Talabat you will be responsible for managing and growing
relationships with our restaurant and vendor partners. You will serve as the main point of
contact helping them optimize their presence on our platform grow their sales and
ensure a high level of partner satisfaction.

WHATS ON YOUR PLATE

Partner Relationship Management:

• Build and maintain strong long-term relationships with existing restaurant and vendor partners.
• Ensure high partner satisfaction and retention through proactive communication support and service excellence.
• Serve as a trusted advisor providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

• Analyze sales operational and engagement data to identify areas for improvement in menu performance pricing promotions and delivery logistics.
• Share actionable recommendations based on performance metrics to drive revenue and efficiency.
• Conduct regular business reviews to align on results opportunities and growth plans.

Account Growth & Optimization:

• Identify growth opportunities within the portfolio upsell services suggest cross-promotions and improve partner performance.
• Support partners in optimizing content (e.g. menu structure images delivery times) for better customer engagement and conversion.
• Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

• Collaborate closely with internal teams such as Marketing Logistics and Operations to address partner needs and resolve issues promptly.
• Ensure smooth onboarding campaign execution and issue resolution for assigned accounts.

Contract Management & Compliance:

• Negotiate and renew commercial agreements to ensure a fair and strategic partnership.
• Ensure partners comply with service-level agreements and maintain operational standards including delivery quality and availability.

Qualifications :

WHAT DID WE ORDER

• Bachelors degree in Business Marketing or a related field.
• 2 years of experience in Account Management Sales or Partner Success (experience in food tech FMCG or e-commerce is a plus).
• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Excellent communication negotiation and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.

Remote Work :

No

Employment Type :

Full-time

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