Team Lead Partner Care

Job Summary

Whats On Your Plate

• To Execute the assigned tasks at the regional level and distribute the manpower in accordance with the workload

• Ensuring all tasks (onboarding calls and restaurant quality program) are handled efficiently correctly and timely at the regional level

• Tracking and improving the overall team performance

• Listening to agent calls and scoring them in terms of quality

• Monitoring operation trends and taking proactive/ retroactive actions.

• Managing team attendance utilization and Occupancy according to business needs

• Reporting Team KPI EOM

• Put team schedule based on Business needs

• Providing support to the Restaurant Operations Supervisor in his/her daily tasks

• Monitoring the individual performance of Key Accounts and identifying their problems

• Responding to Account Managers for open-back requests on low-performing restaurants

• Analyzing the daily efficiency of the RQ program and coming up with suggestions to increase the efficiency

• Working together with other departments to reduce the fail rate issue rate and ensure a stable reporting structure and increase the individual performances of restaurants

Remote Work :

No

Employment Type :

Contract

Key Skills

• Law Enforcement
• ABB
• Marine Biology
• Filing
• Automobile
• AV

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