Customer Support Specialist

Job Summary

* Provide daily support to partner schools and respond to platform inquiries.

* Assist in coordinating and supporting online assessments.

* Handle emails support tickets and social media messages.

* Escalate complex issues when needed.

* Support translation and seasonal content/design tasks.

* Maintain accurate records of client communications.

Requirements

* Bachelors degree in Business Communications or a related field (or equivalent practical

experience).

* 13 years experience in customer support or client-facing roles ( experience in tech education industry is preferred ) .

* Strong Arabic and English communication skills.

* Organized detail-oriented and able to multitask.

* Basic knowledge of online platforms; CRM experience is a plus.

* Familiarity with Adobe InDesign is an advantage.

Experience handling customer inquiries via email phone live chat or ticketing systems.

* Basic computer proficiency and ability to use multiple systems simultaneously.

* Ability to document customer interactions clearly and accurately.

Soft Skills

* Excellent verbal and written communication skills.

* Strong active listening and empathy when dealing with customers.

* Patient calm and professional attitudeespecially in challenging situations.

* Strong problem-solving and troubleshooting abilities.

* Customer-first mindset with high attention to service quality.

* Ability to manage time effectively and handle multiple requests.

* Strong teamwork and collaboration skills.

* Adaptable and comfortable working in a fast-paced environment.

* Attention to detail and strong follow-up skills.

* Willingness to learn and continuously improve product knowledge.

Benefits

Work Conditions

* Workdays: Sunday Thursday

* Working Hours: 9:00 AM 5:00 PM

Competitive salary

High-quality medical insurance & full social insurance

Career progression and leadership development opportunities

Support for professional courses (limited tuition fees covered)

A collaborative and supportive environment that encourages growth and innovation

Required Skills:

* Bachelors degree in Business Communications or a related field (or equivalent practical experience). * 13 years experience in customer support or client-facing roles ( experience in tech education industry is preferred ) . * Strong Arabic and English communication skills. * Organized detail-oriented and able to multitask. * Basic knowledge of online platforms; CRM experience is a plus. * Familiarity with Adobe InDesign is an advantage. Experience handling customer inquiries via email phone live chat or ticketing systems. * Basic computer proficiency and ability to use multiple systems simultaneously. * Ability to document customer interactions clearly and accurately. Soft Skills * Excellent verbal and written communication skills. * Strong active listening and empathy when dealing with customers. * Patient calm and professional attitudeespecially in challenging situations. * Strong problem-solving and troubleshooting abilities. * Customer-first mindset with high attention to service quality. * Ability to manage time effectively and handle multiple requests. * Strong teamwork and collaboration skills. * Adaptable and comfortable working in a fast-paced environment. * Attention to detail and strong follow-up skills. * Willingness to learn and continuously improve product knowledge.

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