English Customer Service Representative

Job Summary

This is a full-time on-site role located in Cairo for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction.
Your day-to-day responsibilities will include:
Handling customer interactions with efficiency and empathy.
Providing tailored solutions to meet customer needs.
Ensuring a positive customer experience through effective communication and professional phone etiquette.

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment we want you on our team!

Qualifications :

Were Hiring Talented People!
Fresh Grads & Dropouts are welcome to apply!
What were looking for:
Fluency in English is a MUST! (B2/C1 level)
Strong skills in Customer Service & Customer Support
Proven ability to enhance Customer Satisfaction & Customer Experience
Problem-solving active listening & attention to detail
Experience in a customer-facing role and familiarity with CRM tools is a plus!
Flexibility with night & overnight shifts is essential
Proficiency in professional phone etiquette & communication techniques is a plus
If youre passionate about making a difference and love helping customers we want YOU!

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

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