Customer Support Agent (B2B / B2 English)

Job Description

e& CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls Corporate Account (English Account)

• Handle inbound customer calls and provide professional customer service.

• Understand customers’ needs and provide accurate information and appropriate solutions.

• Resolve customer inquiries and complaints efficiently.

• Follow company policies, procedures, and quality standards.

• Maintain a high level of customer satisfaction and professionalism.

• Document customer interactions and update relevant systems.

• Meet assigned KPIs and performance targets.

Job Benefits:

• Net Salary 19,000

• Annual salary increase

• Social and medical insurance

• Free VPN line

• Career path

• Chance for promoted after 6 months

• Opportunity To travel To UAE

Location: Maadi, Degla Square (No transportation provided)

Job Requirements

e& CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Email and chat. (e& CX Solutions).

Job requirements:

• Grad of any major

• Excellent up to Fluent English speakers (B2)

• Flexibility with rotational shifts