Operations Manager Rooms Background

Job Summary

• Lead and oversee all Rooms Division operations including Front Office Guest Experience Housekeeping Reservations and related departments.
• Ensure seamless guest arrival stay and departure experiences while maintaining the highest levels of service excellence.
• Drive guest satisfaction scores and proactively manage guest feedback to identify opportunities for continuous improvement.
• Develop and implement departmental strategies operating procedures and service standards aligned with brand expectations.
• Monitor occupancy room inventory and revenue opportunities in partnership with the commercial and revenue teams.
• Manage departmental budgets labour costs productivity and operational expenses.
• Lead mentor and develop the Rooms Division team fostering a culture of accountability collaboration and continuous improvement.
• Deliver ongoing training coaching and development programmes to enhance service delivery and operational excellence.
• Drive employee engagement and motivation initiatives that support retention performance and a positive team culture.
• Conduct regular quality assurance inspections to ensure rooms public areas and guest facilities consistently meet luxury hospitality standards.
• Collaborate closely with Engineering Food & Beverage Wellness and Experiences teams to ensure a seamless guest journey.
• Ensure compliance with health safety security and company policies.
• Support sustainability initiatives and responsible tourism practices in line with Our Habitas values.
• Act as a senior leader and ambassador of the brand promoting a positive and collaborative workplace culture.
• Maintain exceptional operational and service standards across all guest-facing areas within a remote luxury destination environment.

Qualifications :

Bachelors degree in Hospitality Management Hotel Management Business Administration or a related field.
Minimum 57 years experience in a Rooms Division leadership role within a luxury resort lifestyle hotel or boutique hospitality environment.
Strong resort experience is essential with a preference for candidates who have worked in remote destinations island resorts desert resorts safari lodges or other experience-led hospitality environments.
Demonstrated success in leading developing and motivating multicultural teams.
Proven ability to deliver impactful training coaching and succession planning initiatives.
Strong understanding of luxury service standards and personalised guest experiences.
Ability to maintain consistently high operational and guest service standards while balancing commercial objectives.
Strong communication organisational and stakeholder management skills.

Fluent in English; additional languages are an advantage.

Remote Work :

No

Employment Type :

Full-time

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