Global Brand And Digital Communications, Project M

Job Summary

Full-time

Description

Company Description

The Clearing is a management consulting firm that helps leaders solve complex challenges by turning insight into action. We specialize in diagnosing the root causes of organizational friction across people processes and technology then configuring proven solutions that accelerate meaningful measurable progress.

Our approach blends analytical rigor with human-centered design. Whether were enabling change optimizing workflows or guiding smart technology adoption we build everything to scale repeat and deliver value. We work across public private and mission-driven sectors partnering with clients to modernize how they lead work and deliver.

Our team brings deep experience across disciplines including change management strategic planning organizational design leadership development behavioral science and more. What unites us is a shared belief: real progress happens when we focus on whats not working define whats possible and deliver outcomes that stick.

If youre excited by purpose-driven work energized by solving problems at their roots and passionate about building lasting solutions wed love to meet you.

Position Overview

Project Leadership and Delivery

• Lead the planning execution monitoring governance and closeout of customer-experience brand digital communications organizational-change strategic-planning and stakeholder-engagement projects.
• Develop and manage integrated project plans defining scope objectives workstreams milestones schedules deliverables budgets resource needs dependencies governance structures quality controls risks and success measures.
• Manage multiple concurrent communications branding digital-content and customer-experience workstreams ensuring clear priorities timely decisions coordinated production and consistent delivery against client expectations.
• Establish project governance and operating rhythms including work plans status meetings decision forums action-item registers risk and issue logs content calendars editorial schedules approval workflows and executive reporting cadence.
• Coordinate internal teams client stakeholders creative and digital specialists web teams subject-matter experts and external vendors to ensure roles responsibilities handoffs deliverable requirements and approval authorities are clear.
• Track project schedules budgets workload resource utilization vendor performance deliverable quality and client feedback; identify corrective actions early and communicate risks or decisions requiring leadership attention.
• Facilitate project kickoffs planning sessions working meetings design reviews executive briefings stakeholder workshops retrospectives and closeout discussions.

Global Brand and Strategic Communications

• Lead initiatives that strengthen and protect brand consistency across global regional and local communications channels ensuring alignment with established brand standards visual identity tone of voice messaging architecture and audience expectations.
• Develop project plans and governance processes for global brand initiatives including brand launches refreshes campaigns messaging updates digital asset development content migration communications rollouts and adoption activities.
• Partner with communications marketing design web and regional stakeholders to translate brand strategy into coordinated communications products campaign materials digital experiences and audience-specific content.
• Develop and maintain communications plans that align strategic messages target audiences channels timing content requirements approval processes and performance measures.
• Ensure communications products are clear accurate accessible audience-appropriate culturally aware and consistent with organizational standards client requirements and applicable security procedures.
• Support the development and implementation of brand-governance structures including messaging frameworks editorial guidance templates style standards review processes content libraries and digital-asset management practices.
• Prepare executive-level communications products including leadership briefings talking points presentations key messages strategic recommendations decision materials communications dashboards and stakeholder-engagement materials.

Digital Communications and Content Management

• Lead digital communications projects involving websites intranets SharePoint environments email campaigns social and digital channels content platforms digital newsletters virtual engagement tools and other audience-facing communications products.
• Develop and manage integrated editorial calendars content roadmaps campaign schedules publishing plans and workflow processes that support timely and coordinated digital communications delivery.
• Work closely with web digital design and technical teams to define requirements; prioritize enhancements; coordinate content updates; manage approvals; validate accessibility usability and quality; and support successful publication or launch.
• Maintain and administer SharePoint lists pages and content structures; coordinate with web teams to keep public-facing and internal websites current accurate relevant and aligned with brand and communications priorities.
• Apply customer-experience and user-centered design principles to improve digital content navigation accessibility usability engagement and service-delivery experiences.
• Use web content campaign and engagement analytics to assess performance identify audience needs and behavior patterns measure reach and engagement and recommend improvements to content channels campaigns and digital experiences.
• Support the creation and management of multimedia visual written and interactive communications products in partnership with internal teams and external creative or production vendors.

Customer Experience and Organizational Change

• Apply customer-experience principles to identify stakeholder needs pain points expectations service gaps and opportunities to improve customer interactions communications experiences digital services and organizational outcomes.
• Lead customer and stakeholder discovery activities including interviews workshops focus groups journey-mapping sessions feedback reviews usability discussions and collaborative planning meetings.
• Develop and implement organizational-change approaches that promote awareness readiness stakeholder alignment adoption and sustained use of new communications platforms brand standards processes services technologies policies or operating models.
• Develop change-management deliverables including stakeholder analyses change-impact assessments communications plans engagement plans training-support strategies resistance-management approaches and adoption-measurement frameworks.
• Develop and execute stakeholder-engagement plans for internal and external audiences including senior leaders program offices operational personnel customers partner organizations employees geographically dispersed teams and other key stakeholders.
• Advise senior leaders on customer-experience trends stakeholder feedback organizational readiness brand and communications implications digital engagement performance change impacts and recommended courses of action.
• Track and assess project performance stakeholder engagement customer-experience outcomes brand adoption digital-content performance and change-adoption indicators; use findings to refine activities communications and recommendations.

Quality Risk and Security

• Ensure all project products are accurate timely professional accessible and consistent with client requirements brand standards organizational policies and applicable security procedures.
• Identify project risks stakeholder concerns implementation barriers reputational risks content issues technology constraints and change-adoption challenges; develop mitigation strategies and elevate critical matters to appropriate leadership.
• Maintain appropriate handling of sensitive information and comply with all personnel-security information-security records-management privacy accessibility and facility-access requirements.

Key Responsibilities

Project Leadership and Delivery

• Develop and manage integrated project plans defining scope objectives workstreams milestones schedules deliverables budgets resource needs dependencies governance structures quality controls risks and success measures.
• Manage multiple concurrent communications branding digital-content and customer-experience workstreams ensuring clear priorities timely decisions coordinated production and consistent delivery against client expectations.
• Establish project governance and operating rhythms including work plans status meetings decision forums action-item registers risk and issue logs content calendars editorial schedules approval workflows and executive reporting cadence.
• Coordinate internal teams client stakeholders creative and digital specialists web teams subject-matter experts and external vendors to clarify roles responsibilities handoffs deliverable requirements and approval authorities.
• Track project schedules budgets workload resource utilization vendor performance deliverable quality and client feedback; identify corrective actions early and communicate risks or decisions requiring leadership attention.
• Facilitate project kickoffs planning sessions working meetings design reviews executive briefings stakeholder workshops retrospectives and closeout discussions.

Global Brand and Strategic Communications

• Lead initiatives that strengthen and protect brand consistency across global regional and local communications channels ensuring alignment with established brand standards visual identity tone of voice messaging architecture and audience expectations.
• Develop project plans and governance processes for global brand initiatives including brand launches refreshes campaigns messaging updates digital asset development content migration communications rollouts and adoption activities.
• Partner with communications marketing design web and regional stakeholders to translate brand strategy into coordinated communications products campaign materials digital experiences and audience-specific content.
• Develop and maintain communications plans that align strategic messages target audiences channels timing content requirements approval processes and performance measures.
• Ensure communications products are clear accurate accessible audience-appropriate culturally aware and consistent with organizational standards client requirements and applicable security procedures.
• Support the development and implementation of brand-governance structures including messaging frameworks editorial guidance templates style standards review processes content libraries and digital-asset management practices.
• Prepare executive-level communications products including leadership briefings talking points presentations key messages strategic recommendations decision materials communications dashboards and stakeholder-engagement materials.

Digital Communications and Content Management

• Lead digital communications projects involving websites intranets SharePoint environments email campaigns social and digital channels content platforms digital newsletters virtual engagement tools and other audience-facing communications products.
• Develop and manage integrated editorial calendars content roadmaps campaign schedules publishing plans and workflows that support timely coordinated delivery of digital communications.
• Work closely with web digital design and technical teams to define requirements; prioritize enhancements; coordinate content updates; manage approvals; validate accessibility usability and quality; and support successful publication or launch.
• Maintain and administer SharePoint lists pages and content structures; coordinate with web teams to keep public-facing and internal websites current accurate relevant and aligned with brand and communications priorities.
• Apply customer-experience and user-centered design principles to improve digital content navigation accessibility usability engagement and service-delivery experiences.
• Use web content campaign and engagement analytics to assess performance identify audience needs and behavior patterns measure reach and engagement and recommend improvements to content channels campaigns and digital experiences.
• Support the creation and management of multimedia visual written and interactive communications products in partnership with internal teams and external creative or production vendors.

Customer Experience and Organizational Change

• Apply customer-experience principles to identify stakeholder needs pain points expectations service gaps and opportunities to improve customer interactions communications experiences digital services and organizational outcomes.
• Lead customer and stakeholder discovery activities including interviews workshops focus groups journey-mapping sessions feedback reviews usability discussions and collaborative planning meetings.
• Develop and implement organizational-change approaches that promote awareness readiness stakeholder alignment adoption and sustained use of new communications platforms brand standards processes services technologies policies or operating models.
• Develop change-management deliverables including stakeholder analyses change-impact assessments communications plans engagement plans training-support strategies resistance-management approaches and adoption-measurement frameworks.
• Develop and execute stakeholder-engagement plans for internal and external audiences including senior leaders program offices operational personnel customers partner organizations employees geographically dispersed teams and other key stakeholders.
• Advise senior leaders on customer-experience trends stakeholder feedback organizational readiness brand and communications implications digital engagement performance change impacts and recommended courses of action.
• Track and assess project performance stakeholder engagement customer-experience outcomes brand adoption digital-content performance and change-adoption indicators; use findings to refine activities communications and recommendations.

Quality Risk and Security

• Ensure all project products are accurate timely professional accessible and consistent with client requirements brand standards organizational policies and applicable security procedures.
• Identify project risks stakeholder concerns implementation barriers reputational risks content issues technology constraints and change-adoption challenges; develop mitigation strategies and elevate critical matters to appropriate leadership.
• Maintain appropriate handling of sensitive information and comply with all personnel-security information-security records-management privacy accessibility and facility-access requirements.

Requirements

Minimum Qualifications

• Bachelors degree from an accredited institution.
• At least eight years of progressively responsible professional experience in project management communications marketing customer experience organizational change or a related consulting environment.
• At least eight years of experience managing complex multi-stakeholder projects from initiation through implementation including scope definition work planning schedule management resource coordination budget tracking risk management quality control executive reporting and delivery of client-ready products.
• Demonstrated experience leading projects involving one or more of the following areas:
  • Global or enterprise brand management.
  • Strategic communications or integrated communications planning.
  • Digital communications web content intranet SharePoint or digital-channel management.
  • Customer experience or customer-centered service design.
  • Organizational change management.
  • Strategic planning or stakeholder engagement.
• Demonstrated experience managing communications branding digital-content website intranet campaign or audience-engagement projects involving multiple internal and external stakeholders.
• Demonstrated experience developing communications plans stakeholder-engagement plans content strategies editorial calendars campaign plans executive communications or related strategic communications products.
• Demonstrated experience working with creative web digital content technical and/or external-vendor teams to deliver communications or brand products against defined schedules quality standards and approval requirements.
• Demonstrated experience applying customer-experience methods to identify audience needs map customer or user journeys assess service-delivery or digital-experience challenges and recommend improvements.
• Demonstrated experience developing or implementing organizational-change strategies that support stakeholder readiness communications adoption brand adoption technology adoption and sustained organizational outcomes.
• Strong written verbal presentation facilitation and interpersonal communication skills including the ability to translate complex information into concise audience-appropriate communications.
• Demonstrated ability to develop executive-level briefings project-status reports strategic recommendations campaign or content performance reports dashboards and stakeholder-engagement materials.
• Demonstrated ability to build effective relationships with senior leaders clients technical personnel creative teams web teams operational staff external vendors and geographically dispersed stakeholders.
• Experience maintaining or administering SharePoint pages and lists and coordinating with web teams to keep internal and public-facing websites current accurate accessible and aligned with communications priorities.
• Active Top Secret security clearance.

Preferred Qualifications

• Experience supporting a Department of War intelligence community civilian federal agency multinational or other national-security organization.
• Experience managing global enterprise or multi-region brand and digital communications initiatives involving geographically dispersed stakeholders audience segments or operating environments.
• Experience supporting a major brand launch brand refresh communications modernization initiative digital transformation enterprise website or intranet modernization content migration or large-scale digital campaign.
• Experience applying brand-governance practices including visual-identity standards messaging architecture editorial standards brand templates content governance digital asset management or review and approval workflows.
• Experience developing and measuring multichannel digital communications campaigns using web email social content audience or campaign analytics.
• Experience with human-centered design service design design thinking voice-of-the-customer research journey mapping usability testing digital-experience measurement or customer-experience measurement.
• Experience supporting large-scale organizational transformation workforce modernization process redesign headquarters relocation workplace transformation enterprise system implementation or adoption of new digital platforms.
• Familiarity with federal governance processes acquisition environments program-management practices communications approval processes and executive-level decision-making structures.
• Project Management Professional (PMP) Certified Associate in Project Management (CAPM) Agile Scrum SAFe Lean Six Sigma Prosci Certified Change Management Professional (CCMP) Certified ScrumMaster or comparable certification.
• Experience with Microsoft Project Microsoft Teams SharePoint Planner Jira Smartsheet Asana Adobe Experience Manager Google Analytics Adobe Analytics content-management systems digital-asset-management systems or comparable project web content and analytics platforms.

Core Competencies

• Complex project and program management
• Global brand stewardship and brand-governance coordination
• Digital communications strategy planning and delivery
• Web intranet SharePoint and content-platform management
• Customer experience and digital-experience improvement
• Strategic communications and integrated campaign planning
• Organizational change management and adoption
• Stakeholder engagement and relationship management
• Executive communications and briefing development
• Editorial planning content governance and quality assurance
• Workshop design and facilitation
• Risk issue dependency and vendor management
• Cross-functional and geographically dispersed team leadership
• Analytics performance measurement and continuous improvement
• Client advisory and consulting skills
• Organizational awareness professional judgment discretion and security awareness

Work Environment and Security Requirements

This position may require work in a secure federal Department of War intelligence-community or other national-security environment. The incumbent must possess and maintain an active Top Secret security clearance and comply with all applicable personnel-security information-security operational-security and facility-access requirements.

Work will be performed on-site in a hybrid arrangement or at client locations depending on contract and mission requirements. The position may require collaboration across multiple time zones periodic domestic or international travel participation in senior-leader engagements and responsiveness to urgent or time-sensitive Front Office communications requirements. Expected travel may be up to one week per month.

Salary Description

$113K-$160K annually

Required Experience:

Staff IC

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