مهندس دعم تطبيقات أول

PURPOSE OF JOB:

To assist in performing functional consulting services related to ITS core products and that

includes projects implementations.

Job Description

• Troubleshooting technical issues.
• To assist seniors in advising the client on means to close requirements and application gaps and to assist in providing information and knowledge about the system under implementation.
• Speaking to customers to quickly get to the root of their problem.
• To assist in presales activities including demos, workshops, conferences and proposals
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Managing multiple cases at one time.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Properly escalate unresolved issues to software developers.
• Track issues through to resolution, within agreed time limits.
• Diagnose, research, troubleshoot and identify solutions to software issues.

Education & Experience

• A Bachelor’s degree in a relevant discipline
• A minimum of 4+ years of relevant experience in the specific industry
• DB and programing knowledge is a must.