Responsibilities: Monitor different ticket queues outside of support working hours. Understand context provided in the ticket to be able to define its urgency level and priority. Respond to the customers within our SLA. Follow escalation lines and processes in an efficient manner.
Desired Candidate Profile
Requirements: Perfect written English. Very good spoken English. Attention to details and ability to stay alert and vigilant during shift. Flexibility with working hours (rotational shift) Good prioritization skills Process oriented Basic computer skills.