Head Of Shared Service Center

Department:

Digital Transformation

Job Summary

• Project Delivery & Execution
• Lead and oversee the effective execution of assigned projects ensuring delivery against agreed scope requirements timelines quality standards and business objectives.
• Coordinate with project teams technical teams business stakeholders and other relevant functions to ensure smooth project execution.
• Monitor project progress identify delivery risks and dependencies and drive timely resolution of issues and escalations.
• Ensure effective communication of project status key milestones risks and critical issues to relevant stakeholders and leadership.
• Support effective resource coordination and utilization across assigned projects in collaboration with relevant functional and delivery leaders.
• Ensure alignment between project requirements client expectations delivery capabilities and available resources.
• Drive continuous improvement in delivery processes ways of working and execution efficiency.
• Egypt Operations & Site Coordination
• Act as the senior on-ground coordination point for the Egypt operation and facilitate effective day-to-day operational functioning.
• Coordinate local operational priorities across Delivery HR Finance Administration IT and other teams based in Egypt.
• Ensure alignment and effective communication between Egypt-based teams and their respective functional leadership in Dubai.
• Coordinate site-level requirements operational initiatives and local business needs ensuring timely execution through the appropriate functional teams.
• Identify operational challenges and escalate critical Egypt-specific issues to the appropriate leadership.
• Support the effective implementation of business initiatives policies processes and organizational priorities within the Egypt operation.
• Promote collaboration accountability and effective cross-functional coordination across the Egypt office.
• Stakeholder & Cross-Functional Management
• Build strong working relationships with senior stakeholders across Delivery Technology Sales HR Finance and Corporate Functions.
• Facilitate effective communication and collaboration between Egypt-based teams and regional/global leadership.
• Act as a key escalation point for local operational and cross-functional matters.
• Ensure stakeholders are aligned on priorities dependencies timelines and required actions.
• Support leadership in addressing operational challenges and driving timely decisions.
• People & Team Coordination
• Provide operational leadership and coordination to Egypt-based teams without replacing the functional management structure.
• Support workforce and resource planning in collaboration with respective functional and delivery leaders.
• Promote a collaborative accountable and high-performance working environment.
• Identify capability resource or organizational gaps and coordinate with the relevant functional leadership to address them.
• Support employee engagement and site-level initiatives in coordination with HR and respective functional leaders.
• Governance Risk & Continuous Improvement
• Ensure adherence to established delivery governance operational processes and organizational standards.
• Monitor operational and delivery risks and ensure appropriate mitigation and escalation.
• Drive initiatives that improve operational efficiency delivery effectiveness and cross-functional collaboration.
• Establish appropriate operational reporting and provide management with visibility on key delivery and site-level matters.
• Ensure local execution remains aligned with regional business priorities and governance frameworks.



Qualifications :

• Bachelors degree in Business Administration Engineering Information Technology or a related field.
• 10 years of relevant professional experience with significant experience in project/program delivery and operational management.
• Proven experience managing complex projects cross-functional teams and multiple stakeholders.
• Experience within a technology software IT services digital transformation or similar environment is highly preferred.
• Demonstrated experience working across geographically distributed teams and regional/global organizations.
• Strong understanding of project delivery operational governance resource management and stakeholder management.
• Experience in a senior management or leadership position with responsibility for delivery execution and/or operations.



Remote Work :

No




Employment Type :

Full-time

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