Technical Support Front Line Advisor (arabic Accou

Job Summary

We are hiring on behalf of one of our partner companies for a Technical Support Front Line Advisor position. This role is ideal for Arabic-speaking graduates who are ready to join a dynamic tech-driven customer experience team.

• Handle inbound customer queries related to technical issues
  

• Provide clear and effective solutions using internal tools and guidelines
  

• Escalate unresolved issues to relevant departments
  

• Maintain detailed logs of customer interactions
  

• Meet performance and quality targets set by the company
  

• Deliver support through phone email or chat based on customer needs
  

Requirements

• Must be a university graduate (students are not eligible)
  

• Arabic fluency is required
  

• A2 English level or above
  

• Ready to work from the company s office in Smart Village
  

• No prior experience required (fresh grads are welcome)
  

• Willing to work rotational shifts (latest shift ends at 9 PM for females and 3 AM for males)
  

• Able to work on rotational days off
  

Benefits

Monthly basic salary: EGP 5000

KPI bonus: EGP 1255.06 (gross)

Paid training included

Full medical insurance

Social insurance coverage

Daily transportation provided

Annual salary increase

Annual performance-based bonus

Key Skills

• Dhcp
• SQL
• Active Directory
• VOIP
• VMware
• Customer Service
• Windows
• Trouble Shooting
• Java
• VPN
• Sharepiont
• hardware
• Dns
• Technical Support
• Software Applications

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