مهندس CRM Engineer

Key Duties and Responsibilities:Receiving customer inquiries.Reviewing technical specifications.Clarifying customer requirements.Recording inquiries on SAP Business One.Assigning numbers to inquiries.Adhering to CRM procedures. Technical Review:Reviewing customer drawings.Studying technical specifications.Selecting appropriate products.Identifying engineering risks.Requesting additional technical information when needed. Quotation Preparation:Preparing technical and commercial offers.Selecting standard products.Coordinating with the technical office for special designs.Preparing quotation adjustments and revisions.Maintaining quotation records. Technical Documentation Preparation:Technical Offers, Commercial Offers, Product Specifications, Datasheets, Technical Comparisons, Compliance Statements, BOMs when needed. Internal Coordination:Coordinating with the technical office regarding special designs.Coordinating with production regarding delivery dates.Coordinating with procurement regarding externally sourced components.Coordinating with planning regarding lead times.Coordinating with finance regarding payment terms.Coordinating with sales regarding customer follow-up. Customer Support:Responding to technical inquiries.Preparing technical clarifications.Participating in customer meetings.Supporting negotiations when needed.Ensuring customer satisfaction during the offer preparation phase. Handing over the Order to Operations after receiving the Purchase Order (PO):Reviewing technical specifications.Verifying the issued approved quotation.Preparing internal handover documents.Transferring the project to the Operations Department.Participating in internal project kick-off meetings. CRM Data Management:Maintaining data accuracy for:Leads, Quotations, Customer correspondence, Technical documents, Follow-up activities, Analyzing lost quotations.

Additional Details

• Number of vacancies: 1
• Shift system: Morning only
• Benefits: Social insurance, overtime