Front Office Agent

Job Summary

• Check guests in and out of the hotel with warm and engaging service
• Sophisticated communication skills both written and verbal
• Focus attention on guest needs remaining calm and courteous at all times.
• Take responsibility for any guest inquiries and problem solve to resolve any guest issues
• Must possess a professional presentation.
• Must be flexible in terms of working hours including overnights.
• Handle cash effectively and accurately
• Be fully versed and competent in all aspects of front office operations and provide the highest levels of professional prompt and discreet guest service
• Promote and recommend the use of the hotel outlets and the spa.
• Assist in the coordination and blocking of rooms for incoming group and tour arrivals
• Other duties as assigned

Qualifications :

• Previous customer service experience preferably in a Hotel environment.
• An energetic team-focused and can-do attitude individual.
• Ability to work independently and demonstrate initiative in a dynamic environment.
• Enthusiasm to connect with guests and to hear their story.
• Ability to provide prompt and efficient service including the ability to build rapport both in person and over the telephone.
• Self-motivated with a positive and professional attitude.
• Knowledge of Opera PSM is a bonus.
• Willingness and availability to work flexible hours including mornings nights weekends and holiday periods

Additional Information :

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Exclusive Employee and Friends & Family Discounts.
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program.
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks.
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs.

Remote Work :

No

Employment Type :

Full-time

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