Logistics P.s & Returns Specialist
تفاصيل الوظيفة
Department:
Logistics
Job Summary
Description Key Responsibilities: Incident Resolution:Spearhead the investigation of logistics failures (loss damage delays) driving cross-functional coordination to ensure 100% resolution within target SLAs. Policy Governance:Audit all return shipments to ensure data integrity and physical compliance acting as the final gatekeeper for logistics policy adherence. Data Strategy:Maintain comprehensive audit trails and deliver actionable insights through daily/weekly performance reports on case health and throughput. Strategic Escalation:Monitor aging cases using a risk-based approach ensuring senior leadership is alerted to potential bottlenecks before they impact the customer. Operational Compliance:Audit distribution point performance and DO activities through systematic validation of delivery evidence and service level agreements (SLAs). Operational Intelligence:Analyze shipment data to identify courier performance gaps and process weaknesses contributing to the continuous refinement of logistics SOPs. Skills & Qualifications Experience: 1 to 2 years in logistics operations last-mile delivery returns handling or a related field. Attention to Detail: High level of accuracy in case documentation data entry and audit record-keeping. Communication: Good written and verbal communication skills to coordinate with courier partners and internal stakeholders. Analytical Skills: Basic proficiency in Microsoft Excel to track case volumes SLA timelines and return data. Organizational Skills: Ability to manage multiple open cases simultaneously and prioritize effectively in a fast-paced environment. Technical Knowledge: Familiarity with logistics or courier management systems is an advantage. Education: Bachelors degree in Logistics Supply Chain Management Business Administration or a related field. Why Join dopay Why Join dopay Join us at dopay and be a part of a team thats transforming the financial landscape for the betterment of society in Egypt and beyond!- Required Experience: IC
Logistics & Returns Specialist (PS)
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Benefits
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