منسق خدمة عملاء - Customer Service Coordinator (Service Desk)
قدّم الآن على موقع المصدر ↗ستنتقل إلى صفحة الإعلان الأصلية على تنقيب مصر
تفاصيل الوظيفة
:ROLE SUMMARY
The Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service Information Desk and related activities within the mall.
The role focuses on delivering exceptional customer experiences, maintaining operational efficiency, and supporting the mall’s promotional and loyalty programs.
The coordinator acts as a brand ambassador for Majid Al Futtaim Properties, upholding the company’s values and standards.
:ROLE PROFILE
Assist customers with directions, mall information, and general inquiries.
Handle and resolve customer complaints professionally, escalating issues to the relevant departments when necessary.
Conduct periodic visits to retail stores to verify MID numbers and ensure compatibility with Salesforce systems for seamless Mall Gift Card and SHARE Pay transactions.
Maintain accurate inventory levels and report discrepancies to the Customer Service Associate and Senior Associate.
Execute daily Gift Card sales activities, ensuring accurate reconciliation and reporting.Perform monthly stock control and inventory verification tasks.
Actively promote SHARE to customers, assisting with app downloads, registrations, and inquiries.
Ensure customers are informed about loyalty rewards, mall campaigns, and promotions.
Update the SHARE Wall regularly and support the SHARE Ambassador program.
:REQUIREMENTS
Bachelor's degree in Business Administration or any relevant field.
2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
Very Good English level.
Excellent communication and problem solving skills.
The Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service Information Desk and related activities within the mall.
The role focuses on delivering exceptional customer experiences, maintaining operational efficiency, and supporting the mall’s promotional and loyalty programs.
The coordinator acts as a brand ambassador for Majid Al Futtaim Properties, upholding the company’s values and standards.
:ROLE PROFILE
Assist customers with directions, mall information, and general inquiries.
Handle and resolve customer complaints professionally, escalating issues to the relevant departments when necessary.
Conduct periodic visits to retail stores to verify MID numbers and ensure compatibility with Salesforce systems for seamless Mall Gift Card and SHARE Pay transactions.
Maintain accurate inventory levels and report discrepancies to the Customer Service Associate and Senior Associate.
Execute daily Gift Card sales activities, ensuring accurate reconciliation and reporting.Perform monthly stock control and inventory verification tasks.
Actively promote SHARE to customers, assisting with app downloads, registrations, and inquiries.
Ensure customers are informed about loyalty rewards, mall campaigns, and promotions.
Update the SHARE Wall regularly and support the SHARE Ambassador program.
:REQUIREMENTS
Bachelor's degree in Business Administration or any relevant field.
2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
Very Good English level.
Excellent communication and problem solving skills.
Additional Details
- Number of vacancies: 1
- Shift system: Morning and evening
- Benefits: Health insurance, social insurance, overtime
هذا الإعلان منشور على تنقيب مصر ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
