مدير مناوب بمركز التحكم بالعمليات / كبير المراقبين

Job description

The role:

• The OCC Duty Manager / Chief Controller is responsible for the overall supervision, coordination, and real-time decision-making within the Operations Control Center to ensure safe, punctual, and efficient train operations across the high-speed rail network.
• This leadership role oversees traffic control, dispatching, traction power, and communication teams, ensuring alignment between operational plans and real-time execution.
• The Chief Controller serves as the primary decision maker during service disruptions and emergencies, coordinating with internal departments, external stakeholders, and field personnel to ensure service continuity and safety.

Your responsibilities:

• Ensure staff adherence to Standard Operating Procedures (SOPs).
• Implement appropriate measures promptly in response to any incident.
• Conduct hot-debriefs to facilitate continuous learning.
• Record all incidents in the Incident Control Log System accurately.
• Prepare shift reports and conduct shift meetings.
• Supervise day-to-day operations at the OCC, including OCC staff.
• Manage operations during deviations from normal operations and activate contingency plans.
• Take command of incidents when necessary.
• Elaborate on the daily logs.
• Activate and escalate formal incident management.

Your profile/ qualifications:

• Bachelor's degree / MBA in a relevant field, such as Operations Management or Transportation Management.
• Minimum 7 years of experience in operations control center management or a related field.
• Knowledge of incident management protocols, emergency response procedures, and operational risk assessment in the industry.
• Very strong commitment to safety and a good understanding of passenger railway operations and maintenance.
• Ability to perform effectively in a fast-paced, start-up environment and work well under pressure.
• Solution-oriented approach with strong client orientation and quick response attitude.
• Strong interpersonal skills with the ability to interact at all levels of the organization.
• Team player mindset and ability to work with a diverse workforce in intercultural environments.
• Proficient in MS Office (Teams, Outlook, Excel, Word, etc.) and relevant IT systems.
• Fluent in both written and spoken English and Arabic, with effective communication skills and the ability to simplify complex issues.

General Information:

DB-El Sewedy Railway Operation Egypt is committed to providing equal employment opportunities and welcomes applications from all qualified candidates, regardless of gender, age, nationality, religion, disability, marital status, or any other characteristic protected by law. We believe that diversity of backgrounds, perspectives, and experiences strengthens our organization and contributes to a respectful, inclusive, and high-performing work environment.