Support & Ops Specialist German, Amazon Freight

Job Summary

Providing excellent service every time is part of our mission to become the worlds most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the EU network with technical skills process improvement initiatives and customer escalations.

Key job responsibilities
- Listen closely to customers; understand paraphrase and prioritise customer needs before providing appropriate solutions
- Communicate with customers using verbal and written communication methods ensuring accuracy and concision.
- Utilise conflict resolution and decision making skills as applicable to customer demonstrate highly effective listening skills and patience
- Be aware of and adhere to applicable company policies when dealing with customer interactions
- Facilitate flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery
- Maintain knowledge of resources and operational procedures
- Collaborate with team members to strive for continuous improvement
- Work independently on projects or tasks to identify and resolve issues

A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

- 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
- 1 years of customer service or back-office roles in corporate environments experience
- Speak write and read fluently in English
- Speak write and read fluently in German
- Work 40 hours/week and overtime as required
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience working with Microsoft Office tools (Excel Word Outlook etc.)
- Bachelors degree

- Experience in a logistics/operations environment
- Experience in data analysis and reporting

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC