مستشار خدمة العملاء – متحدثو اللغة الإسبانية (تصنيع الأجهزة الطبية)

Job Description

Job Summary:

We’re looking for a proactive and people-oriented Account Manager to join our team. In this role, you’ll be responsible for managing key client accounts, driving growth, and leading a small team to deliver results. You'll collaborate across departments to ensure client satisfaction and align with company goals.

Key Responsibilities:

Client Management

• Build and maintain strong, long-term relationships with clients

• Manage and grow a portfolio of key accounts within the German-speaking market, ensuring high levels of client satisfaction and retention.

• Understand client needs and provide tailored solutions

• Drive account growth through upselling, cross-selling, and renewals

• Proactively resolve client issues in a timely and effective manner

• Monitor and report on account performance, KPIs, and client satisfaction

Team Leadership

• Supervise and support direct reports with coaching and regular feedback

• Allocate tasks effectively and manage team workflows

• Monitor team performance and guide continuous improvement

• Identify and implement process improvements to enhance efficiency and results

Collaboration & Strategy

• Collaborate with internal teams (sales, customer success, operations) to meet client expectations

• Contribute to the development and execution of account growth strategies

• Keep leadership informed of key client updates, challenges, and opportunities

• Support the delivery of company-wide KPIs and strategic objectives

Requirements

Job Requirements

Job Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field

• Fluency in both Spanish and English, with excellent verbal and written communication skills.

• 2–5 years of experience in client management, account handling, or customer success

• Proven track record of managing and growing key accounts in a B2B environment.

• Demonstrated ability to analyze data, generate insights, and make data-driven decisions.

• Strong communication and relationship-building skills

• Ability to work independently and remotely, demonstrating high levels of self-motivation and organization.

• Proven ability to lead teams and manage multiple priorities

• Analytical mindset with attention to detail

• Fluency in English (spoken and written)