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About Fawaterak

Join Fawaterak and become part of the growing fintech and digital payments industry!

Fawaterak is a fast-growing Egyptian online payment platform, empowering MSMEs and businesses to accept payments, sell products and services online, and grow their businesses without the need for a website.

Our comprehensive platform offers a wide range of innovative solutions, including branded invoicing, payment links, product catalogs, promo codes, discount management, ticketing, mini-stores, CRM, and advanced reporting, all integrated with more than 15 payment methods.

As part of Payten Group, a leading international payment technology group, Fawaterak combines local market expertise with international technology capabilities and industry experience.

We are continuously expanding our merchant network and looking for ambitious, energetic, and results-driven individuals to join our journey.

If you are passionate about business growth, enjoy building strong business relationships, and want to make a real impact in the fintech industry, we'd love to have you on our team!

Job Overview

Fawaterak is looking for a highly motivated, energetic, and ambitious Merchant Account Manager to join our growing team.

This is not a traditional account management role. We are looking for someone with an entrepreneurial mindset, strong commercial awareness, and a genuine passion for business growth.

Your mission will be to take ownership of an assigned portfolio of existing merchants, identify untapped business opportunities, and proactively drive growth in their transaction volumes and revenue.

We need someone who thinks like a business owner, takes initiative without waiting for instructions, builds strong relationships, and constantly looks for ways to make things happen.

Key Responsibilities

• Manage and develop relationships with an assigned portfolio of existing merchants.
• Take full ownership of merchant account growth and performance.
• Proactively identify opportunities to increase merchants' monthly transaction volumes and revenue.
• Develop and execute creative strategies to grow existing merchant accounts.
• Continuously engage with merchants to understand their businesses, challenges, and growth potential.
• Identify declining and inactive accounts and take immediate action to reactivate them.
• Encourage merchants to maximize their use of Fawaterak's payment solutions and services.
• Identify opportunities to upsell additional products and payment solutions.
• Build strong relationships with business owners and key decision-makers.
• Work closely with internal departments to resolve merchant challenges and improve performance.
• Monitor account performance, transaction trends, and growth opportunities.
• Maintain accurate CRM records and provide regular performance updates.
• Consistently achieve and exceed monthly merchant growth and transaction targets.

Job Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• Minimum 1 year and maximum 3 years of experience in Account Management, Sales, Business Development, Customer Success, or a related field.
• Experience in fintech, payment gateways, Software house , SAAS, or financial services is an advantage.
• Strong entrepreneurial mindset with a proactive, ownership-driven attitude.
• Highly motivated, energetic, ambitious, and results-oriented.
• Strong commercial awareness and the ability to identify business growth opportunities.
• Excellent communication, relationship-building, and negotiation skills.
• Strong problem-solving skills and the ability to work independently.
• Ability to manage multiple accounts and prioritize opportunities effectively.
• Comfortable working with targets and performance-based objectives.
• Good analytical and reporting skills.

What We Are Looking For

• Someone who takes ownership rather than waiting for instructions.
• Someone who is hungry for success and motivated by achieving measurable results.
• Someone who treats every merchant account as their own business opportunity.
• Someone who is proactive, creative, and constantly looking for ways to generate growth.
• Someone who can turn relationships into business opportunities and measurable revenue.

Key Performance Indicators (KPIs)

• Growth in existing merchants' monthly transaction volume (TPV).
• Merchant retention rate.
• Dormant merchant reactivation rate.
• Growth in active merchant accounts.
• Adoption of additional Fawaterak products and payment solutions.
• Achievement of monthly account growth targets.

What We Offer

• Competitive salary.
• Attractive performance-based incentives.
• Career growth opportunities within the fintech and digital payments industry.
• Opportunity to work with a growing fintech company backed by Payten Group.
• A challenging and dynamic environment where initiative, ownership, and results are recognized.