مشغل نظام مراقبة تلفزيونية مغلقة (CCTV)

Company Description Shamel Store is a growing retail organization committed to providing a reliable and safe shopping environment for customers and team members. The company focuses on delivering quality products and efficient service, supported by well-organized store operations. Shamel Store values integrity, accountability, and attention to detail in all aspects of its work. Team members are encouraged to contribute to a culture of safety, respect, and continuous improvement. The company offers opportunities to develop practical skills in retail operations and security monitoring.
Role Description The CCTV Operator role at Shamel Store is a full-time, on-site position based in Cairo. The CCTV Operator is responsible for monitoring live and recorded video feeds to identify and report suspicious activities, safety hazards, and policy violations within the store premises. Day-to-day tasks include observing customer and staff movement, checking camera functionality, logging incidents, and escalating concerns to the appropriate personnel according to established procedures. The role also involves maintaining basic records of incidents, assisting in investigations by retrieving footage, and supporting store management in ensuring a secure environment. The CCTV Operator works closely with security and store operations teams to help prevent loss, protect assets, and maintain a safe space for customers and employees.
Qualifications

• Ability to operate CCTV systems and related monitoring equipment accurately and consistently.
• Strong attention to detail and situational awareness to identify unusual or risky behavior.
• Basic understanding of retail security practices, loss prevention, and safety procedures.
• Clear and concise communication skills for reporting incidents and coordinating with security or management.
• Ability to follow established protocols, maintain confidentiality, and handle sensitive information responsibly.
• Comfort working in a fast-paced on-site retail environment and standing or sitting for extended periods.
• Prior experience in CCTV monitoring, security, or a related role is an advantage but not mandatory.
• High school diploma or equivalent; additional training in security or surveillance is beneficial.
• Willingness to work shifts, weekends, and holidays as needed to cover store operating hours.