Call Center Agent

Job Summary

Answering incoming calls and addressing customer questions or complaints

Making outbound follow-up calls or updates as needed

Documenting all call details clearly in the computer system

Sending unresolved complex issues to a supervisor or higher team

Requirements

High school diploma or equivalent school certificate

Good speaking listening and writing abilities

Basic computer and typing skills for data entry

Ability to stay calm and polite when talking to upset callers

Benefits

Why Join SMG

Legacy Leadership & Vision

• Join a pioneering organization with over five decades of excellence in Egypts automotive sector. SMG is the sole importer of Porsche Scania and Harley-Davidson a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail and the most reliable and business partners of automotive garage tools and equipment.
  
• Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility innovation and market leadership.
  

Meaningful & Impactful Work

• Contribute to a company that isnt just selling cars but shaping the future of road safety customer experience and automotive service standards in Egypt.
  
• From premium vehicle brands to aftermarket solutions and industrial tools your work will have an impact across multiple industries and thousands of customers.
  

Growth & Development

• SMG empowers its employees with a culture of continuous learning internal mobility and career progression. With full support for both internal and external training youll gain access to tools and knowledge that help you thrive as a leader.
  
• Whether youre optimizing operations or leading financial strategy your contribution will drive real results. People-First Culture
  
• Work in an inclusive collaborative environment that values expertise transparency and trust. At SMG we encourage open communication across all levelsincluding 24/7 access to HR supportbecause we believe that progress begins with honest conversation.
  

Competitive Rewards & Benefits

Enjoy a comprehensive compensation package designed to support you and your family including:

• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training programs
  

Apply Now