- Installing configuring and upgrading computer hardware and software - Responding to support queries from the help desk ticketing system phone and email - Installing and upgrading anti-virus software to ensure security at the user level - Performing tests and evaluations on new software and hardware - Installing and troubleshooting CCTV - Responsible for PCs Printers and related equipment (monitor keyboard mouse hard drive etc.) - Managing employees emails/accounts - Adding and updating the inventory of all equipment software and license users - Creating and updating IT data documentation if needed Requirements :
Bachelors degree in computer science or related field
0-1 years of experience in a help desk environment
A and N certifications preferred
Highly organized to handle help desk tickets effectively
Ability to diagnose and resolve basic computer technical issues
