Front Office Supervisor Sofitel Cairo Downtown Nil

Job Summary

• Assisting guests with check-in and check-out procedures
• Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms
• Handling guest complaints and resolving them in a professional manner
• Scheduling front desk staff for adequate coverage during peak hours
• Training new front desk employees on hotel policies and procedures
• Maintaining accurate records of room occupancy guest charges and billing information
• Monitoring inventory levels and ordering supplies as needed
• Ensuring guest satisfaction by providing exceptional customer service
• Managing cash and credit card transactions and balancing daily reports
• Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.

Qualifications :

• A bachelors degree in Hospitality Management Business Administration or a related field
• 3-5 years of experience in front office operations with at least 1 year in a supervisory role.
• Familiarity with front office management software and basic Microsoft Office skills.
• Strong focus on accuracy and detail in all tasks and communications.
• Ability to work collaboratively with different teams and departments.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

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