ممثلو خدمة عملاء بمستوى لغة إنجليزية C1

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The organization places strong emphasis on its people, fostering a collaborative environment where talent is valued and developed. Joining FlairsTech means contributing to impactful projects and working with diverse, international customers.

Role Description This is a full-time, on-site role for C1 English Customer Service Agents based in Qesm El Maadi. In this role, you will handle customer inquiries via phone, email, and chat, providing accurate information and resolving issues in a timely and professional manner. You will follow documented processes, log all interactions in the relevant systems, and escalate complex cases when necessary. Daily responsibilities include maintaining high levels of customer satisfaction, managing service requests, and supporting continuous improvement by reporting recurring problems or feedback trends. You will collaborate with team members and supervisors, adhere to performance targets and quality standards, and represent FlairsTech’s customer-focused culture in every interaction.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Experience, with the ability to build rapport and trust.
• Ready to start Immediately
• C1 English level
• Flexible with mid-day shift
• Ability to work as part of Customer Service Representatives teams, contributing to shared goals and consistent service quality.
• C1 level proficiency in English, with clear spoken and written communication.
• Good problem-solving skills, attention to detail, and ability to work with defined procedures and systems.
• Comfort with using computers, CRM tools, and communication platforms in a fast-paced environment.
• Flexibility to work in shifts and maintain professionalism under pressure.
• Previous customer service or contact center experience is an advantage; relevant education in business, communication, or related fields is beneficial.