Manager Rider Acquisition & Partnerships

Job Summary

WHATS ON YOUR PLATE

• Build maintain & partially own strong relationships with all 3PL partners across the country

• Build a trusting relationship that allows exchange of information and best practices across cities

• Ensure sufficient data is shared to allow for educated directions & improvements in performance

• Create right incentives / penalties for 3rd parties to improve rider performance

• Ensure rider safety & wellbeing are top priority for 3rd parties and solid measures and tools are in place

• Be the voice of the 3rd party to Talabat: Listen to the challenges and find solutions with the internal team

• Ensure 3pl compliance to Talabat rules to increase rider loyalty across all 3rd parties

• Design learning courses training programs and workshops for riders about internal SOPs and new features/policies

• Responsible for onboarding of new riders and reboarding of existing riders

• Lead entire rider lifecycle to improve retention of existing riders

• Build training SOPs and metrics to measure rider performance and compliance

• Conduct Rider Engagement activities and Focused Group discussions with Riders to understand their pain points and work on them

• Documenting all training activities

• Assessing the effectiveness of training through surveys/feedback

• Groom rider quality (behavior appearance professionalism presentation etc)

• Setting up a performance improvement plan to improve performance of low performing riders

• Reduce rider complaints originating from customers

Qualifications :

WHAT DID WE ORDER

• Completed a Bachelors or Masters degree

• Preferably you gained 2 years of work experience in high growth startups tech companies consulting or IB

• Strong Excel and data management skills

• A doer and a free thinker. You accept and adapt constantly to change

• Willing to question the status quo when needed

• Team player. We are looking for someone who fits the team and the company culture

• Make it happen attitude where results are ensured to be achieved regardless of all the obstacles

Remote Work :

No

Employment Type :

Contract

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