Senior Rail Information Specialist

Job Summary

If youre after impact theres no other organisation in Australia that delivers work on this scale.

You have the opportunity to gain a wealth of expertise and a diverse range of skills providing insight and knowledge without losing sight of your work-life balance or wellbeing.

In this role youll:

Join Sydney Trains newly stood up Incident Management & Service Recovery team and this role will see you act as the central point of coordination for all rail-related operational communications ensuring messages are accurate consistent and tailored to the appropriate channels and audiences.

You will manage the dissemination of timely and relevant information during unplanned incidents and planned events across the rail network including suburban intercity regional metro and freight services. This highly collaborative role works closely with stakeholders across Sydney Trains the Transport cluster and Sydney Metro to coordinate communications and connect with the right people for successful delivery. It also leads and coordinates all operational communications during crises ensuring staff passengers and the public have the right information at the right time.

For more information click here to view the role description.

About you

You have demonstrated experience in an operational and hands on communications environment with a passion for delivering an exceptional customer experience.

You are a strategic thinker but equally able to convert complex operational information during major incidents and major events into simple information for the public key stakeholders and executive engagement and executive communications plays a large role in this newly created role so your highly developed oral communication skills and superior interpersonal skills will be key.

You will have demonstrated ability to identify issues with a high risk or potential public exposure and provide a managed response.

This is a challenging high pressured yet rewarding role where you will be required to think on your feet and make decisions within a live 24/7 operations centre environment.

This is an on-site role at our Rail Operation Centre in Alexandria where you will be required to work rostered shifts (AM/PM shifts).

Tertiary qualifications in a relevant discipline such as communications and / or relevant industry experience is required and knowledge and understanding of complex rail/transport network operations is essential. There is also a need to be willing to work rostered shift hours to cover operational requirements.

Who we are

Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.

At Sydney Trains our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe timely and efficient rail services 24 hours a day seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. Were continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visit Transport careers.

This is an in-person on-site role.

Apply today

Applications close 11:59 PM Sunday 9 August 2026.

For more information about this role please contact

Aboriginal people and people living with disability are supported throughout the recruitment process and at work and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply viaOur recruitment process Transport for NSW

#LI-Onsite

Required Experience:

Senior IC

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