موظف استقبال طلبات التدبير المنزلي

Job description

Provide clerical/secretarial and administrative support for the housekeeping department, including typing, computer input, filing, tracing, answering telephones, printing reports, maintaining employee files, and departmental record logs.

OVERALL OBJECTIVES

• The job of Housekeeping Order Taker is executed satisfactorily when:
• All administrative and operational housekeeping tasks are managed efficiently.
• Kempinski housekeeping standards are strictly monitored and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.

• Maintain complete knowledge of:
• All hotel features/services, hours of operation.
• All hotel room types, numbers/names, layout, appointments, amenities and locations.
• Housekeeping services available for guests.
• Available laundry/dry cleaning services and hours of operation.
• Meet with Housekeeping supervisor/departing supervisor to review business status and follow up actions.
• Access all functions of computer system in accordance with departmental specifications.
• Set up work station with necessary supplies, maintain cleanliness throughout shift.
• Legibly complete requisition for additional supplies/materials and submit to manager.
• Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
• Review designated in-house guest list and be familiar with guests' names and room locations.
• Print designated reports and distribute accordingly.
• Update room status report in accordance with departmental procedures.
• Contact floor supervisor to resolve floor discrepant rooms.
• Monitor and track status of out of order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering. Monitor completion of work submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel.
• Document pertinent information in departmental log book.
• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
• Issue housekeeping items to Floor Attendants for delivery to guest rooms. Follow up on return of items.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Inventory and management of stock control.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.