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Company Description Wellbun is a digital wellness platform that connects people with doctors and supports a more consistent, guided care journey. By combining doctor expertise with practical digital tools, Wellbun helps patients stay engaged with their progress between sessions. The platform is designed to make the care experience clearer for patients and more connected for doctors, from discovery through follow-up. Guided by a vision of accessible, trusted doctor support and continuous wellbeing engagement, Wellbun’s mission is to enable doctors to support patients through a unified platform for finding doctors, booking sessions, and following through on care plans.

Role Description The Sales Service Representative is a part-time, on-site role based in Cairo, Egypt. This role focuses on guiding prospective users and partner doctors through Wellbun’s services, answering inquiries, and providing clear information about platform features, pricing, and onboarding steps. The Sales Service Representative will engage with leads via phone, in person, and digital channels, qualify prospects, schedule demos or sessions, and follow up to support conversion and retention. Day-to-day responsibilities include maintaining accurate records in the CRM, coordinating with operations and support teams, and ensuring that both patients and doctors experience a smooth, supportive journey on the platform. The role also involves gathering feedback from users to help improve Wellbun’s service offerings and communication.

Qualifications

Qualifications:

• Bachelor’s degree in Pharmacy or a related medical/healthcare field.
• Pre / fresh graduate
• Strong customer service and communication skills, with the ability to explain digital wellness solutions clearly and empathetically.
• Sales and relationship-building skills, including prospect qualification, follow-up, and basic negotiation.
• Comfort working with digital tools and platforms, such as CRM systems, messaging apps, and scheduling tools.
• Organizational and time management skills to handle multiple conversations, tasks, and follow-ups efficiently.
• Proficiency in English and Arabic, both spoken and written, to interact with a diverse set of patients and doctors.
• Previous experience in sales, customer support, or healthcare services is an advantage.
• Ability to work on-site in Cairo, Egypt, with a collaborative mindset and respect for diverse backgrounds.
• Interest in digital health, wellness, or medical services and a commitment to patient-centered care.