ممثل مبيعات عبر الهاتف

Role Description This is a full-time, on-site Telesales Representative role based in Cairo, Egypt. The Telesales Representative will make outbound and receive inbound calls to promote Go Puppy’s products and services, qualify leads, and convert prospects into customers. The role includes explaining product features and pricing, addressing customer inquiries, and guiding callers through the purchase process. The Telesales Representative will maintain accurate records of calls and outcomes in the CRM system, follow up on leads, and collaborate with the team to meet individual and collective sales targets. The role also involves adhering to call scripts and quality standards, providing feedback to improve sales approaches, and participating in training sessions to continuously enhance product knowledge and selling techniques.
Qualifications

• Candidates should possess strong Communication skills to clearly present information, actively listen, and build rapport over the phone.
• Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide a positive, professional experience.
• Candidates should possess Sales skills to manage pipelines, negotiate, close deals, and consistently meet or exceed targets.
• Candidates should possess Training-related skills to absorb new information quickly and apply coaching and feedback to improve performance.
• Proficiency in spoken and written English and Arabic, with a confident phone presence.
• Prior experience in telesales or call center environments is preferred, especially in retail or pet-related services.
• Comfort using CRM systems and basic office software to document and track customer interactions.
• Ability to work on-site in Cairo, Egypt, with a reliable attendance record and strong time management.
• High school diploma or equivalent; further education in business, marketing, or related fields is a plus.