موظف حجز

Company Description Hotelux Laplaya Alamein is a hospitality brand focused on providing a high-standard guest experience in a resort setting. The hotel offers a blend of modern amenities and attentive service aimed at both leisure and business travelers. Team members are encouraged to deliver professional, courteous, and efficient service that reflects the hotel’s commitment to guest satisfaction. Working at Hotelux Laplaya Alamein provides opportunities to grow in the hospitality sector and collaborate with a diverse, service-oriented team.

Role Description The Reservations Agent is responsible for handling room reservation inquiries and bookings, ensuring accurate and timely entry of guest information into the hotel’s reservation system. This full-time, on-site role in Cairo, Egypt involves managing phone and email communications, confirming reservations, modifying bookings, and providing guests with information on rates, availability, and hotel services. The Reservations Agent supports guests before arrival, responds to special requests, and coordinates with front office and other departments to ensure a smooth check-in experience. The role also includes maintaining up-to-date knowledge of promotions, policies, and procedures, and following established standards to maximize occupancy and guest satisfaction.

Qualifications

• Strong customer service and communication skills, including the ability to interact professionally with guests in person, by phone, and in writing.
• Proficiency in reservations and receptionist duties, including managing bookings, updating systems, and coordinating with front office operations.
• Excellent phone etiquette and confidence in handling inquiries, clarifying guest needs, and resolving issues promptly and courteously.
• Attention to detail, organizational skills, and accuracy in data entry, documentation, and record-keeping.
• Comfort using hotel reservation or property management systems, email, and basic office software; prior hospitality or front desk experience is an advantage.
• Ability to work on-site in Cairo, Egypt, in a full-time schedule, including weekends or holidays as needed.
• Fluency in English is required; knowledge of additional languages such as Arabic is highly beneficial.
• Relevant education in hospitality, business, or a related field is preferred but equivalent experience will be considered.