Key Account Rep – Customer Service

Job Summary

Overview:

We are seeking a detail-oriented and customer-focused Supply Chain professional specializing in Export operations and Customer Service to manage end-to-end export operations. This role serves as the primary point of contact for international customers ensuring smooth order processing timely shipments and compliance with global trade regulations.

Whats in it for you:

• Opportunity to work in a dynamic international business environment
• Exposure to global logistics trade regulations and cross-functional collaboration
• Develop expertise in export operations and customer relationship management
• Be part of a team that values accuracy efficiency and customer satisfaction
• Career growth opportunities within supply chain and international trade functions

What will you do:

• Act as the main point of contact for export customers regarding orders shipments and documentation
• Manage end-to-end export order processing (direct & drop shipments) from receipt to final delivery
• Coordinate with logistics teams freight forwarders and shipping lines to ensure timely dispatch
• Prepare review and track export documentation accurately
• Ensure compliance with international trade regulations customer requirements and company policies
• Monitor shipments and proactively communicate updates delays or issues to customers
• Investigate and resolve customer complaints related to delivery documentation or discrepancies
• Escalate critical issues and follow through until full resolution
• Maintain accurate customer and shipment records in ERP systems
• Collaborate with Sales Finance Warehouse and Logistics teams to support export operations
• Support invoicing accuracy and follow up on export-related customer queries
• Meet defined service level agreements (SLAs) and performance targets

Minimum Qualifications:

• Experience in Export Customer Service International Trade or Logistics
• Strong understanding of export processes and international shipping terminology
• Knowledge of Incoterms customs procedures and international shipping practices is an advantage
• Excellent written and verbal communication skills in English (additional languages are a plus)
• High attention to detail especially in handling documentation
• Strong problem-solving coordination and multitasking abilities
• Customer-focused mindset with professional handling of escalations
• Proficiency in ERP systems and Microsoft Office tools

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