المتحدثون باللغة الإنجليزية (B1-B2)

Company Description TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services. In response to the AI era and evolving customer expectations, the company has transformed into a sharper, more modern, and highly empathetic organization. TP focuses on intelligent, future-ready solutions that support clients across multiple industries and geographies. Team members join a company that values innovation, adaptability, and human-centric service. TP offers opportunities to grow in a dynamic environment that blends advanced technology with meaningful human interactions.
Role Description This is a full-time, on-site role for English Speakers (B1+) based in Cairo, Egypt. The role involves handling incoming and outgoing customer interactions in English, providing accurate information, support, and issue resolution via phone, chat, or email. Daily tasks include following defined procedures, documenting interactions, and escalating complex cases when needed. The position also includes meeting performance targets related to quality, productivity, and customer satisfaction. Team members are expected to collaborate with colleagues and supervisors, participate in training, and consistently apply feedback to improve service delivery.
Qualifications

• Strong English communication skills (minimum B1 level) in speaking, listening, reading, and writing.
• Customer service mindset, including active listening, empathy, and a solution-oriented approach.
• Basic computer literacy and ability to work with multiple systems, applications, and digital tools.
• Ability to follow structured processes, adhere to guidelines, and maintain accurate records.
• Time management and organizational skills to handle multiple tasks and meet performance targets.
• Willingness to work on-site in Cairo, Egypt, with flexibility for shift work as required.
• Previous experience in customer support, contact centers, or related fields is an advantage but not mandatory.
• High school diploma or equivalent; further education is a plus.