The Customer Service Representative will act as the first point of contact for customers, handling their inquiries and requests through phone calls, emails, and online chat. The role involves providing accurate information, resolving customer issues efficiently, and maintaining a high level of customer satisfaction.
Job Responsibilities
Handle inbound and outbound customer calls.
Respond to customer inquiries via phone, email, and chat.
Resolve customer issues and follow up on pending cases.
Record customer interactions and escalate complex issues when needed.
Maintain customer satisfaction and achieve performance targets.
Requirements
Minimum 1 year of experience in email and chat support is required.
Previous call center or customer service experience is preferred.
Excellent communication and interpersonal skills.
Good computer literacy and familiarity with CRM systems.
Proficiency in Arabic and English.
Ability to handle high call volumes and work effectively under pressure.
Interested candidates can send their CV to [اضغط هنا لمشاهدة البريد اﻹلكتروني].