مستشار سفر||القاهرة الجديدة|| مستوى لغة إنجليزية +B2/ترقيات سريعة

Company Description We are TP Group, a global leader in digital business services, formerly known as Teleperformance for nearly 47 years. In the AI era, we have transformed to become sharper, more modern, and deeply focused on empathetic, human-centric experiences. TP combines intelligent technology with skilled teams to support clients across diverse industries and markets. Our future-proof approach enables ongoing innovation, career development, and growth opportunities for individuals who join our journey. At TP, you will be part of an organization that values adaptability, performance, and people.
Role Description This is a full-time, on-site Travel Advisor role based in New Cairo, Cairo, Egypt, requiring at least a B2 English level. The Travel Advisor will assist customers with travel planning, including booking flights, accommodations, and other travel services, while providing accurate information and recommendations. Daily responsibilities include handling inquiries via phone, chat, or email, resolving issues, and ensuring a smooth end-to-end travel experience. The role involves maintaining high customer satisfaction, following company procedures, and updating customer records in internal systems. This position offers fast promotion opportunities for individuals who demonstrate strong performance, professionalism, and commitment to excellent customer service.
Qualifications

• Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and ensure a positive experience.
• Strong Communication abilities to interact clearly and professionally with customers and team members.
• Experience or aptitude in Travel Arrangements and working with a Travel Agency environment to manage bookings and itineraries effectively.
• B2 or higher English level, with the ability to read, write, and speak confidently in an international customer context.
• Comfort with computer systems, CRM tools, and online booking platforms, with attention to detail and accuracy.
• Ability to work on-site in Cairo, Egypt, in rotating shifts, including weekends or holidays if required.
• Strong problem-solving skills, resilience under pressure, and a customer-centric mindset.
• Previous experience in customer support, hospitality, or travel services is an advantage but not mandatory.