مستشار سفر دولي يتحدث الإنجليزية

Company Description iQor is a global customer experience solutions provider supporting leading brands across industries as a portfolio company of Mill Point Capital. With 45,000 team members in 10 countries, iQor blends more than 30 years of operational expertise with AI-driven tools to optimize every stage of the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company delivers scalable solutions that enhance customer acquisition, engagement, and retention. iQor is recognized as a Great Place to Work® and a leader in customer experience excellence, powered by advanced analytics and a people-first culture. Individuals joining iQor become part of a forward-thinking organization focused on transforming customer interactions into measurable business growth.

Role Description The Travel & Tourism Advisor (English Speakers) role is a full-time, on-site position based in New Cairo. In this role, the advisor provides high-quality customer service to travelers, responding to inquiries via phone, email, or chat and offering clear, accurate information in English. Daily tasks include assisting customers with travel arrangements such as bookings, changes, cancellations, and itinerary planning, while ensuring compliance with company policies and partner requirements. The advisor is responsible for supporting customer satisfaction by resolving issues, handling complaints professionally, and proactively offering solutions that enhance the travel experience. The role also involves collaborating with team members, using internal systems and tools to document interactions, and meeting performance targets related to quality, efficiency, and customer feedback.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on delivering positive, solution-oriented experiences.
• Effective communication skills in English, both spoken and written, with the ability to explain travel options clearly and professionally.
• Experience or familiarity with travel arrangements and travel agency operations, including bookings, modifications, and itinerary management.
• Ability to work on-site in New Cairo, manage time effectively, and maintain accuracy in a fast-paced environment.
• Basic proficiency with computer systems, CRM platforms, and online booking tools; comfort learning new applications.
• Previous experience in travel, tourism, hospitality, or contact center environments is an advantage.
• Strong problem-solving skills, attention to detail, and resilience when handling complex customer requests.
• Graduates and Dropped outs