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Company Description ELTarek Automotive began over 40 years ago in Alexandria, Egypt, when Eng. Tarek Ismail founded an automotive retail company that became an authorized distributor for Mercedes-Benz passenger cars. Over time, the company expanded its vision beyond car sales to deliver a comprehensive sales and after-sales experience. ELTarek Automotive integrated services such as insurance, financing, and trade-in options to better support customers at every stage of ownership. Today, the company distributes more than 18 automotive brands through branches across Egypt and connects with hundreds of customers daily. With approximately 16% of the Egyptian market share, ELTarek Automotive is a major player in the local automotive industry and continues to focus on customer-centric service.

Role Description The Sales Support Specialist is a full-time, on-site role based in Giza. This role supports the sales team by preparing quotations, processing orders, and ensuring accurate documentation in alignment with company policies and procedures. The specialist responds to customer inquiries, coordinates test drives and appointments, and follows up on leads to help maintain a smooth sales pipeline. They collaborate closely with sales representatives, finance, insurance, and trade-in teams to ensure timely and efficient customer service. The role also involves maintaining customer records, monitoring stock availability, generating basic sales reports, and supporting initiatives that drive customer satisfaction and sales performance.

Qualifications

• Strong customer-oriented mindset with skills in Customer Service and Customer Satisfaction.
• Ability to support and optimize Sales Operations, including order processing and documentation.
• Effective Communication skills for interacting with customers, colleagues, and cross-functional teams.
• Analytical Skills to review data, prepare basic reports, and identify trends that support sales performance.
• Previous experience in automotive sales support or a similar customer-facing role is preferred.
• Proficiency in MS Office and basic CRM or sales management systems.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• bachelor’s degree in Business, Marketing, or a related field is an advantage.
• Ability to work on-site in Giza and maintain a professional, collaborative approach with diverse teams.